Frequently Asked Questions
Shampoo & Conditioner Bar FAQ
Are your bars safe for all hair types?
Yes! Our bars are formulated to be gentle, pH-balanced, and free from harsh sulfates or silicones so they are safe for all hair types including color treated and curly hair. We offer formulas tailored for dry, oily, and balanced hair, so you can choose what works best for you.
Are your bars curly hair friendly?
Yes! Our shampoo and conditioner bars are curly hair friendly. They’re free of sulfates, silicones, parabens, and drying alcohols, making them a great option for curls.
Do your bars contain sulfates or silicones?
No. Our formulas are free from sulfates, silicones, parabens, and drying alcohols. We use only safe, effective ingredients that are kind to hair and the planet.
How do I use a solid shampoo or conditioner bar?
It's easy, we promise! It just takes a little getting used to. Check our How to Use page for everything you need to know.
How many washes will I get from a bar?
With proper care, each full-size bar lasts 50 – 75 washes which is the equivalent to 2 – 3 bottles of liquid product. Longevity depends on hair length, thickness, and how it's stored between uses.
How long from date of purchase should bars be used?
Our bars are best used within six months of purchase. We add a gentle preservative to keep them safe, but like all naturally derived products, their ingredients may lose some of their effectiveness over time.
How do I store my bars in between uses?
After each use, let your bar dry completely on a well-draining dish or tray. Avoid letting it sit in water, which can cause softening and waste. For travel, pat it dry and store in a reusable case or pouch. Check out our Bar Holders for a great storage option.
Can I travel with your bars?
Absolutely. Our bars are solid, TSA-friendly, and perfect for carry-ons. No liquids, no leaks — just easy, mess-free travel.
Can I mix and match shampoo and conditioner bars?
Absolutely. Although our shampoo and conditioner bars are formulated with different hair types in mind, you can absolutely mix-and-match our bars for the perfect combination to meet your needs.
Where are your products made?
All of our products are handcrafted in small batches in North Carolina.
Is your packaging plastic free?
Yes! We use eco-conscious, recyclable and compostable packaging — no plastic bottles, pumps, or shrink wrap. Sustainability is at the core of everything we do.
Shipping FAQ
Do you charge for shipping?
For orders under $50, shipping costs are automatically calculated at checkout based on the weight of your order and the shipping address. Orders over $50 ship free!
When will my order ship?
We typically process and ship orders within 1–3 business days. You'll receive a confirmation email and tracking number as soon as your order is on its way.
What shipping method do you use?
All orders are shipped via standard shipping through USPS or UPS, depending on the size and destination.
How long will shipping take?
Standard shipping usually takes 3–7 business days depending on your location. Please note that delivery times may vary during holidays or due to carrier delays.
Do you offer local pickup or expedited shipping?
We do not offer local pickup or expedited shipping at this time.
Where do you ship from?
We ship from our studio in the Triangle area of North Carolina.
Where do you ship to?
Currently, we only ship within the contiguous United States. We do not ship internationally at this time.